Terms of Service

1. Introduction

Welcome to Lureva ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our premium matchmaking services, including our website, application platform, and all related services (collectively, the "Services").

By submitting an application, creating an account, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 20 years of age or older
• Be legally single or divorced
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using our Services under applicable law
• Successfully complete our verification process, including background checks
• Provide accurate, truthful, and complete information during registration

3. Description of Services

Lureva provides premium matchmaking services including:

• Application review and verification
• Video interview consultations
• Psychological evaluation coordination
• Personalized match recommendations
• Date arrangement and facilitation
• Post-date debriefing sessions
• Optional couples counseling referrals

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

4. Application & Verification Process

4.1 Application Submission: You must complete our application form truthfully and accurately. Any false, misleading, or incomplete information may result in immediate rejection or termination of services.

4.2 Required Documentation: You must provide valid government-issued identification and, where applicable, a Vulnerable Sector Check or equivalent background screening document.

4.3 Verification: We reserve the right to verify all information provided and to reject any application for any reason, including but not limited to failed background checks, incomplete information, or failure to meet our eligibility criteria.

4.4 No Guaranteed Acceptance: Submission of an application does not guarantee acceptance into our service. We maintain the sole discretion to accept or reject any application.

5. Payment Terms

5.1 Registration Fees: Registration fees are due at the time of application and are non-refundable, as they cover the cost of initial screening, verification, and assessment services.

5.2 Service Packages: Different service packages are available at varying price points. Package details and pricing will be discussed during your initial consultation.

5.3 Payment Processing: All payments are processed securely through our payment processor (Stripe). By making a payment, you agree to the payment processor's terms and conditions.

5.4 No Refunds: All fees are non-refundable except as required by law. We do not guarantee matches, chemistry, or relationship outcomes.

6. User Obligations & Conduct

You agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Treat all matches, staff, and other users with respect and professionalism
• Attend scheduled interviews, evaluations, and dates as agreed
• Provide timely feedback after each match
• Respect the privacy and confidentiality of other users
• Not share photos or personal information of matches without explicit consent

You agree NOT to:

• Use our Services for any illegal, harmful, or fraudulent purpose
• Harass, abuse, threaten, or harm others
• Provide false information or impersonate others
• Share login credentials or allow others to access your account
• Attempt to circumvent our verification or matching processes
• Use our Services while in a committed relationship

7. Privacy & Confidentiality

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that matchmaking services require the collection and processing of sensitive personal information, and you consent to such processing as described in our Privacy Policy.

8. No Guarantees

While we strive to provide high-quality matchmaking services, we make no guarantees regarding:

• The number of matches you will receive
• The compatibility or chemistry with any match
• The outcome of any date or relationship
• That you will find a long-term partner
• The behavior or actions of other users

9. Termination

9.1 By You: You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any fees paid.

9.2 By Us: We reserve the right to suspend or terminate your access to our Services immediately, without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or inappropriate behavior
• Failure to comply with verification requirements
• Non-payment of fees
• Entering into a committed relationship with someone else

9.3 Effect of Termination: Upon termination, your right to use our Services will immediately cease. We will handle your data in accordance with our Privacy Policy and applicable data retention laws.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUREVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

YOU ACKNOWLEDGE THAT MATCHMAKING SERVICES INVOLVE INTERPERSONAL INTERACTIONS, AND WE ARE NOT RESPONSIBLE FOR THE ACTIONS, BEHAVIOR, OR CONDUCT OF ANY USER OR MATCH.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lureva and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your conduct in connection with our Services.

12. Dispute Resolution

12.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the province/state where Lureva is headquartered, without regard to its conflict of law provisions.

12.2 Informal Resolution: Before pursuing formal legal action, you agree to first contact us to attempt to resolve any dispute informally.

12.3 Arbitration: Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the Canadian Arbitration Association or equivalent body.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our website. Your continued use of our Services after such notification constitutes acceptance of the modified Terms.

14. Contact Information

If you have any questions about these Terms, please contact us: